Privacy Policy

Last Updated: April 19, 2025

Introduction

Dr. Sachin B Jain OrthoCare ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website and inform you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Includes first name, last name, title, date of birth, and gender.
  • Contact Data: Includes billing address, email address, and telephone numbers.
  • Medical Data: Includes medical history, current conditions, medications, and treatment information.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership) except for health and medical information necessary for your treatment.

How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact, and Medical Data by filling in forms or by corresponding with us by phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide healthcare services to you.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To schedule and remind you about appointments.
  • To improve our website, products/services, and patient experience.
  • To communicate with other healthcare providers involved in your care.
  • To comply with a legal or regulatory obligation.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Medical records are typically retained for a minimum of 10 years after your last interaction with us, in accordance with medical record retention requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Cookies

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We primarily use Google Analytics to understand how visitors interact with our website.

Changes to the Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +91 9967588432 / +91 9892201507

Address: 123 Orthopedic Avenue, Andheri West, Mumbai, Maharashtra 400053